Introduction
Customer Pulse Check reviews recent comments, tickets, surveys, or feedback tables by first verifying source counts, valid records, and missing fields. It groups themes and compares frequency, severity, customer impact, and fixability. The result highlights actionable issues, representative language, and evidence limits and can draft responses for human approval without sending them.
Use Cases
Use it for weekly voice-of-customer reviews, post-release monitoring, support and product coordination, negative-review analysis, and satisfaction declines. It can surface repeated themes or a rare but severe failure and turn emotional descriptions into owned follow-up actions.
Template
Upload recent feedback, tickets, or reviews and define dates, channels, versions, customer types, and known events. State frequency and impact rules, responsible teams, privacy requirements, topics to watch, and whether you need rankings, quotes, actions, and reviewed response drafts.
